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Posted: Wednesday, February 7, 2018 12:08 AM


Job Overview

JOB POSTED 8 hours ago
WAGE $16 per hour
JOB TYPE Full-time
SCHEDULE Weekdays, Weekends
CATEGORIES Admin, Collaborative, Community Oriented, Diverse, Fast-paced, Great Benefits, Nonprofit, Professional Services
Job Description
Schedule and SalaryDays:

Monday - Friday, Occasional Evenings and WeekendsHours: 8:30 a.m.-5:00 p.m.

Start Date: January 15, 2018

Salary: $16.00 per hour

Classification: Non-Exempt


Application Deadline: Open until filled


This position works as part of a team to provide customer service to Zoo members by phone and email, perform clerical work to maintain the membership program, support on-site membership sales, and reconcile membership revenue with Accounting. Job duties include extensive use of a PC and database. Upholds the mission and values established by the East Bay Zoological Society (the “Zoo”) and adheres to policies and procedures as set forth by the Zoo.


Processes membership sales by phone and mail using Galaxy POS and Raiser’s Edge database.
Generates membership cards through Raiser’s Edge database.
Reconciles all cash receipts – office, lockbox, and front gate. Produces monthly revenue report for Accounting.
Creates, updates, and maintains membership files and gifts using the Raiser’s Edge (fundraising software)
Answers membership inquiries and complaints by phone and email.
Fulfills membership benefits, including but not limited to, acknowledgements, cards, and coupons.
Promotes and sells memberships.
Shares responsibility for covering the membership booth (on-site sales) staff for lunches, breaks, and call-outs.
Maintains inventories of promotional and fulfillment supplies.
Assists with annual events for donors and members, which include occasional evening or weekend shifts.
Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external.
Demonstrates knowledge of, and supports, the East Bay Zoological Society’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
Performs other related duties as required and assigned.
Required Capabilities

Outstanding customer service skills
Competence with Microsoft Office applications including Outlook, Excel, and Word. Ability to type 50 wpm
Ability to clearly communicate complex policies verbally and in writing
Excellent organization, time management and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently; ability to work independently and within a team
Flexible to ever changing priorities and urgencies; a can-do attitude is a must
Required Education

AA or Bachelor’s degree (BA or BS)
Required Experience

Two years cash handling and sales experience
Two years customer service and clerical experience.
Two years computer experience with an emphasis on data-entry.
Experience with the Raiser’s Edge (fundraising software) or Galaxy POS a plus

Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.
About Oakland Zoo
Oakland Zoo is the perfect destination for a day trip with your family. Learn about wildlife conservation, see amazing animals, or attend one of our many interactive and educational programs.

• Location: East Bay, Oakland, CA

• Post ID: 92370272 sfbay is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018