About the Job
My client's design-and-technology-driven products enhance some of the world's most recognisable landmarks. But great customers deserve great service. And they need product and service information, and help with resolving technical issues.
Among your responsibilities will be to:
Issue Quotes, maintain quote log and CRM entries.
Review incoming orders against quotes, technical compatibility, etc.
Front line phone inquiries - Assisting customers with product selections, and answering basic product questions; General order status inquiries.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in a customer-facing rôle.
Solid working experience with Excel.
Exposure to ERP systems
Ability to prioritize and multitask
Excellent written and verbal communication skills
It will help if you have a background in architecture or construction.
This important post in an international company (but a small, friendly local team) offers above average benefits, an opportunity for travel and high visibility for promotion.
Please reply by email with your resumé (no phone calls just yet)
Richard Lance (email@example.com)
ChiefSearch Executive Search
www. chiefsearch. net
• Post ID: 90829857 sfbay